Bt landline not receiving international calls

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on ‎15-11-2023 18h37

I currently have a landline that can make calls but not receive them.

This has been an issue that I have noticed in the last day or two. It was working fine last week.

I have tried calling the number with my mobile and it half rings once then cuts off. A relation has also been trying to call it via their landline and the same happens.

We have gone to the extent of buying a new BT phone. Thinking this could be the issue. Still the same happens.

There is also no issue with the broadband which comes via the same phone line.

I have tried to contact BT via the online messaging service and after an hour of it saying:

" I’ll pass you to a member of our team now. Keep this browser open and we will respond as soon as we can."

There has been no response there.

The phone is connected directly into the wall socket via micro-filters as it always has been. This is the first time this problem has happened. There has been zero change in the way the phone has been connected to the phone line from before. There is also no change in the way the BT Hub is connected to the socket.

I need an engineer to be booked to visit my address to find out why this is happening and fix this problem.

Can Anyone help Please?